We currently do not accept change of mind returns. Exchanges, returns and refunds are only applicable if you have an incorrect, defective or damaged item or if an item is missing from your order.
They are subject to the following terms and conditions:
- Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, and all accessories. All packaging must be unmarked and not defaced in any manner.
- Any item that you received with tags attached must be returned with those tags intact.
- Items purchased as part of a set or multi-item pack has to be returned as a whole set.
- This return or exchange policy does not apply to items that have been stated as Non-exchangeable and Non-refundable on the Website.All returns will be reviewed first by The Luxasia Group and we reserve the right to reject any return that does not fulfill any of the above stated requirements.